W. Edwards Deming

“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.”

“All anyone asks for is a chance to work with pride.”

“A bad system will beat a good person every time.”

“Lack of knowledge... that is the problem.”

“I am forever learning and changing.”

“Whenever there is fear, you will get wrong figures.”

“You should not ask questions without knowledge.”

“It is not necessary to change. Survival is not mandatory.”

“Learning is not compulsory... neither is survival.”

“The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.”

“We are here to make another world.”

“It is not enough to do your best; you must know what to do, and then do your best.”