Joe Gebbia

“Design is an expression of one's most deeply rooted internal values.”

“Design helps shape our everyday interactions through products, furniture, objects, or experiences.”

“From natural disasters to the refugee crises, the impact we can have as individuals might seem limited. But as many of our hosts know, sharing your home for even a few nights can make a tremendous difference in someone's life.”

“Dog-fooding is using your own products so that you understand from inside out what it is you're providing the customers. It's another way to gain insights and to gain intelligence. You use it yourself; you eat your own dog food. Every time we do that, we discover something that we can improve.”

“Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.”

“Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself.”

“Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.”