Jeffrey Gitomer

“Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.”

“The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.”

“The chief executive officer is also the chief sales officer. He or she is responsible for the success of the company and making a profit. The closer the CEO is to the everyday selling process, bringing in business, the more successful the company will become.”

“I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.”

“Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.”

“My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor.”