James Cash Penney

“Exchange ideas frequently.”

“Luck is always the last refuge of laziness and incompetence.”

“Growth is never by mere chance; it is the result of forces working together.”

“No business can succeed in any great degree without being properly organized.”

“I believe in trusting men, not only once but twice - in giving a failure another chance.”

“I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.”

“No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.”

“The art of effective listening is essential to clear communication, and clear communication is necessary to management success.”

“The best teamwork comes from men who are working independently toward one goal in unison.”

“Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.”

“Every man must decide for himself whether he shall master his world or be mastered by it.”