Please carefully review our cancellation policy to understand the consequences if a student or a tutor misses a session. To avoid fees or penalties, please provide 24-hour notice to cancel or reschedule a session.
CANCELLATION OF LESSONS BY CLIENT/STUDENT
The Client/Student may cancel tuition/lessons by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.
All sessions are to be completed within a 30-day time-frame in accordance with the 1st-day sessions began. If sessions are canceled on the part of the client/student (within the 24-hour policy), a makeup session must be arranged within 7 days or those missed hours will be lost.
Fees are based upon the Student’s undertaking to attend all lessons as stipulated in the schedule above and no discount or refunds shall be given in respect of lessons not attended by the Student.
CANCELLATION OF LESSONS BY TUTOR
The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student in which case no fees shall be incurred. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which the Client/Student shall be refunded with such a missed lesson fee.
All sessions are to be completed within a 30 day time-frame in accordance with the 1st day sessions began. If sessions are cancelled on the part of the tutor, a makeup session must be arranged within 7 days or those missed hours will be lost.
Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.
Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.
Students who are not present at the pre-determined location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the student is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student.
Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.
Because the nature of the tutoring sessions is to improve academic performance it is pertinent that the Student attends regularly and on time. If there are 3 or more cancellations, no-shows, or tardies in any 2 month time frame, the client will be charged a $35 Convenience Fee for each 2 month occurrence.
If there are pets located in the designated tutoring location, please make sure that they are placed in an area so as not to disturb the tutoring sessions.
In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) we will leave it up to the discretion of the Client/Student and the Tutor as to whether or not a lesson will be held. All clients have the option to use online tutoring as an option in lieu of cancellation due to inclement weather. Please communicate with your tutor on lesson days when there is inclement weather. The Tutor shall reschedule the appointment at a time agreeable to both parties, should lessons be canceled due to inclement weather.
This tutoring agreement may be terminated/changed by either party at any time by giving the other party (10) ten days prior written notice. If AST terminates the agreement, a refund may be given based on a pro-rated balance owed (if a balance is owed). If the Student changes the Learning Package, the original length of the agreement begins again.
REFUND POLICY – need review
Our policy has a full refund for all On-site services that are not involved in goods as long as we receive notification requested 24 hours before the meeting. All announcements must be made using our online system.
Use the following link to notify, cancel, or reschedule your meeting using the following links:
No show or late cancellation, we will charge 50% of the total service price + Cancellation fees (processing rate of 2.9% + $0.30 ).
Check our no show or full refund policy for more details:
OBLIGATIONS OF THE STUDENT
- The Student undertakes to assist the Tutor in identifying problem areas in which the Student needs specific tutoring.
- The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.
- The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.
OBLIGATIONS OF THE PARENT/GUARDIAN
- The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.
- The parent/guardian is responsible for initiating any communication with the tutor.
- The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.
- The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.
While we endeavor to provide the best educational services possible, the Tutor & AST makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.
RELAXATION OF TERMS
No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.
AGREEMENT FOR PAYMENT
Payment shall be made before the start of a tutoring session OR Payment shall be made weekly/monthly in advance.
*Must complete an ACH or credit card authorization form for monies to be automatically paid monthly
This agreement constitutes the entire understanding between the parties with regard to the subject matter there of and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.
You can manage your sessions using the following links